RETURNS & EXCHANGES

REFUNDS

We do not offer refunds for orders placed on the online store or in-person. We do not offer refunds for gift cards.

EXCHANGES

We accept exchanges on a case-by-case basis. You have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it. You will also need to provide the receipt or proof of purchase.

To request an exchange, please bring your purchased items to our store and speak with an associate. Please note that exchanges need to be brought in person to the following address during business hours:

707 Douglas St, Victoria, BC, V8W 2B4, Canada

If your exchange is accepted, you will be issued a digital gift card with store credit for your next purchase online or in store.

You can always contact us for any exchange questions at orders@supplyvictoria.ca.

DAMAGED ITEMS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch with us at orders@supplyvictoria.ca if you have questions or concerns about your specific item.